Order Cancellations
If you need to cancel an order, contact us as soon as possible at info@thecandysource.com. We will do our best to stop the order if it has not yet been processed or shipped. Once an order is in transit, it cannot be canceled.
Return Eligibility
Due to the perishable nature of candy and food products, we generally do not accept returns for change-of-mind purchases. If an item arrives damaged, defective, or incorrect, contact us promptly so we can review the issue.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at info@thecandysource.com. Include your order number and clear photos of the product and packaging. Depending on the circumstances, we may provide a replacement, store credit, or refund.
Refund Process
Approved refunds are sent back to the original payment method. After we issue a refund, your bank or card provider may take several business days to post it. Original shipping charges are generally non-refundable unless the issue resulted from an error on our part.
Heat-Sensitive Products
Chocolate and other heat-sensitive products can soften or melt during warm-weather transit. We package orders with reasonable care, but temperature conditions after a package leaves our facility are outside our control. Please consider local weather before ordering heat-sensitive products.
Sale & Promotional Items
Clearance and final-sale items are not eligible for discretionary returns or exchanges. If a sale item arrives damaged, defective, or incorrect, the same issue-resolution process described above still applies.
Late or Missing Refunds
If we have confirmed that a refund was issued but you do not see it yet, please allow time for your bank or card issuer to process it. If the expected processing time has passed, contact your financial institution and then email us if you still need help.
Incorrect Shipping Address
Please review your shipping address carefully before submitting your order. If you notice an error, contact us immediately. Once an order has shipped, we may not be able to redirect it. Costs caused by an incorrect or incomplete address provided at checkout may be the customer's responsibility.
Exchanges
Because our products are food items, we generally do not offer traditional exchanges. If you received the wrong item or an item arrived damaged or defective, contact us with your order details and we will work with you on an appropriate resolution.