Refunds & Cancellations

You can cancel your order within 2 hours of purchase, provided it has not been processed or shipped. Once an order is in transit, it cannot be canceled.

Due to the perishable nature of our products, we generally do not accept returns on candy or food items unless they arrive damaged, defective, or incorrect.

If your sweet treats arrive damaged or defective, please contact us within 48 hours of delivery with photos of the package. We will gladly send a replacement or issue a full refund.

Approved refunds are processed automatically back to your original payment method within 5-7 business days. Please note that shipping charges are non-refundable.

We take extra care in packaging, but we cannot guarantee or offer refunds for chocolate or heat-sensitive items that melt during transit in warm weather.

Only regular-priced items may be refunded. Unfortunately, items purchased on clearance, final sale, or through gift cards cannot be refunded or exchanged.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank, as it may take some processing time before your refund is officially posted.

We are not responsible for orders that are lost or undelivered due to an incorrect or incomplete address provided during checkout. No refunds will be issued in such cases.

We only replace items if they are defective or damaged. If you need to exchange an incorrect item for the same product, please reach out to our customer service with your order details.